Online Dispute Resolution (ODR)

Under Article 14 of Regulation (EU) No 524/2013, S.A.V. Azeitona Verde LDA must inform consumers about the existence of the European Commission’s Online Dispute Resolution (ODR) platform.

1. Online Dispute Resolution
   

   If you have a complaint about a product or service purchased online, you can use the European Commission’s Online Dispute Resolution platform to attempt to resolve the dispute without needing to go to court.

2. Access to the ODR Platform
   

   The ODR platform is available at the following address: https://ec.europa.eu/consumers/odr

3. How It Works
   

   Submitting a Complaint: You can register your complaint on the platform by filling out the online form.

   Mediation: The platform will help resolve the dispute through an approved dispute resolution body that will act as a mediator between the consumer and S.A.V. Azeitona Verde LDA.

   Resolution: The aim is to achieve an amicable resolution to the dispute efficiently and economically.

4. Contact

   If you need more information about the ODR or assistance in accessing the platform, please contact us at: info@azeitonaverde.pt or by phone: (+351) 919 319 751 (National mobile network call/working days from 9:00 AM to 5:00 PM).