Privacy Policy

1. SAV. Sociedade Azeitona Verde Lda. is the entity responsible for the collection and processing of personal data of Website Users, including the categories of data collected, the purpose of the processing, and how they are used. We reserve the right to subcontract other entities to carry out this processing on our behalf. We ensure that all subcontracted entities are bound by contractual obligations to preserve the confidentiality of the data and comply with applicable law. We inform that SAV. Sociedade Azeitona Verde Lda. is not obliged to appoint a Data Protection Officer as per the General Data Protection Regulation (GDPR).
2. National Supervisory Authority: the national supervisory authority is CNPD – Comissão Nacional de Proteção de Dados contacts: Av. D. Carlos I, 134, 1º 1200-651 Lisbon, email: geral@cnpd.pt

• Access to the Website and navigation: When accessing the Website, a set of computer data is automatically collected, which is temporarily recorded in specific files and automatically deleted after a certain period. The collection of this data has purely technical purposes, such as configuring the connection, system security, network technical administration, and Website optimization. The following personal data are collected for this purpose: a) IP address of the requesting processor; b) Date and time of access; c) Name and URL of the transferred file; d) Volume of transmitted data; e) Indication of whether the transfer was successful; f) Identification data of the browser software and operating system; g) Website from which you accessed our site; h) Name of the internet service provider.
• Registration: To create a registration on the Website, the User is asked for some personal data such as name, email address, address, country, and taxpayer identification number, for the purpose of managing any online orders, their delivery, invoicing, as well as applicable warranties.
• Newsletters: SAV. Sociedade Azeitona Verde Lda. provides the possibility to subscribe to a free newsletter service to the Users of its Website. The purpose of this service is to provide relevant information within the areas of interest covered by the services provided by SAV. Sociedade Azeitona Verde Lda. To enjoy this service, the User must provide their email address. The User/subscriber may unsubscribe from the newsletter service at any time by following the instructions provided at the end of each newsletter.
• The User guarantees that the personal data provided to SAV. Sociedade Azeitona Verde Lda. are true and undertakes to communicate any changes to them.
• If the User does not provide personal data when it is necessary to obtain personal data by law or under the terms of a contract that SAV. Sociedade Azeitona Verde Lda. has with the User, SAV. Sociedade Azeitona Verde Lda. may not be able to perform the contract it has or is trying to enter into (for example, to provide goods or services). In this case, SAV. Sociedade Azeitona Verde Lda. may have to cancel a product or service with the User, and the User will be notified in this case.

The personal data of the User will be kept for the period necessary to fulfill legal obligations. In the absence of specific legal requirements, the personal data of the user will be stored and kept for the following periods:

• Transaction management – legal period of 10 years;

• Customer management in loyalty programs – 3 years

• Marketing – 2 years (plus current year) since the last interaction;

• Management of site or platform users – 1 year (plus current year) after the last access;

• Home deliveries – 2 years;

• Guarantees and after-sales support – 2 years or equal to the warranty period if it is longer.

• Registration and proof of transactions for distance contracts – 6 months after the contract period expires;

• Unless otherwise provided, the personal data of the User will not be disclosed to third parties without their explicit consent.
• ) The personal data of the User may be disclosed to third parties as service providers who assist SAV. Sociedade Azeitona Verde Lda. in carrying out its activities such as: web page hosting services, email, payment processing, shipments and deliveries, transport and payment management of the brand. As far as possible, SAV. Sociedade Azeitona Verde Lda. seeks to ensure that the entities that have access to the personal data of the User are credible and offer high guarantees of protection, never transmitting data beyond what is necessary for the provision of the contracted service.
• The personal data of the User may be disclosed to third parties to:

  • Meet requirements imposed by law or by competent government or judicial authorities;

  • Meet requirements necessary to initiate or sustain legal proceedings or defend against legal action;

  • The personal data of the User may also be communicated to the police or judicial authorities, in accordance with applicable laws and regulations and upon a formal request from the authorities, for the purpose of preventing fraud against SAV. Sociedade Azeitona Verde Lda. (anti-fraud services).

• The personal data of the User collected and processed by SAV. Sociedade Azeitona Verde Lda. are stored on servers with limited access, located in controlled facilities.

• Data transfers abroad. If the provision of certain services by SAV. Sociedade Azeitona Verde Lda. implies the transfer of the User’s personal data outside of Portugal, SAV. Sociedade Azeitona Verde Lda. will strictly comply with the applicable legal provisions, namely regarding the determination of the adequacy of such Country regarding the protection of personal data and the requirements applicable to such transfers.

• SAV. Sociedade Azeitona Verde Lda. does not collect data from children and young people under 18 years of age. If you are a child and think we have your personal data, please contact us via email: info@azeitonaverde.pt.

To prevent unauthorized disclosure or access and to ensure appropriate use of the User’s personal data, SAV. Sociedade Azeitona Verde Lda. employs appropriate and reasonable technical and administrative procedures to safeguard the information it collects and processes, protecting personal data against their dissemination, loss, misuse, alteration, unauthorized access, as well as against any other form of unlawful processing. For this purpose, in addition to using HTTP protocol over an additional security layer that uses SSL/TLS protocol (HTTPS), your system encrypts the information to ensure that they are not intercepted when transmitted over the network and has implemented authentication/access control systems (login and password) and firewall usage. Despite the security measures implemented by SAV – Sociedade Azeitona Verde Lda., it is necessary to alert the User to also adopt security measures. This includes ensuring that you are using an up-to-date PC and browser with properly configured security patches, an active firewall, antivirus, and anti-spyware. It is also essential to verify the authenticity of the websites visited on the Internet, avoiding sites with questionable reputations.

This website uses cookies to improve its service. Some cookies are essential to guarantee the functionalities provided, while others are intended to improve performance and the User experience. The User should not continue to access our Website after the cookie alert if they do not agree to their use. For more information on the cookies used by this Website and how to manage and modify them, please consult our Cookies Policy.

• In accordance with current legislation, the User has the right to access and rectify their personal data, as well as the right to request its deletion, object to its processing, and obtain its limitation or portability to the extent applicable.

• You may also object to the use of your data for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalized offers or services. Furthermore, you may at any time request to stop receiving our communications for marketing and advertising purposes.

These rights can be exercised by contacting SAV. Sociedade Azeitona Verde Lda. directly by mail: Quinta Azeitona Verde Pasmal 7330-069 Marvão or by e-mail: info@azeitonaverde.pt

• We allow linking to social media (Instagram, Facebook, Pinterest, Youtube, Linkedin, Vimeo, MailChimp), but we are not responsible for their privacy and security policies. We recommend that the User checks the websites of these companies, as they are links to social media external to SAV. Sociedade Azeitona Verde Lda. and subject to their own Privacy Policies, Cookie Policies, and Terms and Conditions. These social media platforms may record information about users’ activities on the Internet, including on our Website.

• We recommend reviewing the terms of use and privacy policies of these social media platforms to understand exactly how they use users’ personal data, as well as the procedure to delete or limit the processing of such data.

• In case of controversy or claim of any nature related to this Website, Portuguese law shall apply, regardless of any conflict of applicable laws. All actions or legal proceedings arising from or related to this Privacy Policy, its validity, application, compliance, or non-compliance, or the subject matter of this Privacy Policy, shall be within the jurisdiction of Portuguese courts, and the user consents and submits to the jurisdiction of these courts in the cases indicated.

• In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity (ADR).

Alternative Dispute Resolution Entities (ADR) are entities authorized to mediate, conciliate, and arbitrate consumer disputes in Portugal that are listed in the ADR entity list provided for by Law No. 144/2015. Consult the List of Consumer Dispute Resolution Entities https://www.ipai.pt/fotos/gca/i006245_1459446712.pdf

This Privacy Policy may be revised from time to time and changes will take effect immediately after the update. The date of the last update can be found at the top of this page. We recommend that the User reads the Privacy Policy of this Website regularly to be aware of any changes.

For more information on our Privacy Policy, please contact us at info@azeitonaverde.pt.