1. Mainland Portugal
   1. We ship from Marvão throughout the country by courier. The delivery process will begin as soon as confirmation of payment is received, except in the event of a stock shortage, of which the customer will be informed.
   2. Shipping costs are calculated and paid by the customer at the time of purchase according to the delivery address.
   3. Orders must be delivered within 48 hours to the address indicated when the order was received. However, the delivery time after our dispatch will depend on third parties, namely the company carrying out the delivery service, so SAV. Sociedade Azeitona Verde Lda. is not responsible for any delays caused by third parties.
   4. As soon as the order is ready to be dispatched, you will receive the tracking link for your order by email. To ensure that everything runs smoothly, we ask that you ensure that someone is at the delivery address to receive the parcel. If you have any urgencies or special requests, you can always contact us by email: info@azeitonaverde.pt

      For more information, please read our Terms and Conditions, Privacy Policy, and Cookies Policy.

1. Azores and Madeira
   1. As soon as your order is ready to be dispatched, you will receive a tracking link by email. For everything to go smoothly, we ask that you ensure that someone is at the Azores and Madeira address.
   2. We ship from Marvão to the islands (Azores and Madeira) by courier. The delivery process will begin as soon as confirmation of payment is received, except in the event of a stock shortage, of which the customer will be informed.
   3. Shipping costs are calculated and paid by the customer at the time of purchase according to the delivery address.
   4. Orders must be delivered within 48 hours to the address indicated when the order was received. However, the delivery time after our dispatch will depend on third parties, namely the company carrying out the delivery service, so SAV. Sociedade Azeitona Verde Lda. is not responsible for any delays caused by third parties.
   5. As soon as your order is ready to be dispatched, you will receive a tracking link for your order by email. For everything to go smoothly, we ask that you ensure that someone is at the delivery address to receive the parcel.

      If the User has any urgencies or special requests, they can always contact us by e-mail: info@azeitonaverde.pt

      For more information, please read our Terms and Conditions, Privacy Policy, and Cookies Policy.

       

2. Internationally
   1. We ship from Marvão to almost anywhere in the world by courier. The delivery process will begin as soon as payment confirmation is received, except in the event of a stock shortage, of which the customer will be informed.
   2. Shipping costs are calculated and paid by the customer at the time of purchase according to the delivery address.

   3. Customs duties and taxes levied by the country of destination are not covered in the cost of international shipping. We cannot provide estimates or refunds for these charges, if you would like any insurance or any additional shipping requirements please contact us. We cannot be held responsible for undelivered orders due to errors in the information provided by the customer (addresses or contact details).

   4. As soon as your order is ready to be dispatched, you will receive a tracking link for your order by email. For everything to go smoothly, we ask that you make sure that someone is at the delivery address to receive the parcel. delivery address to receive the parcel.

      For more information, please read our Terms and Conditions, Privacy Policy, and Cookies Policy.

The amounts displayed do not include the cost of shipping, taxes, or other expenses that may arise based on the country of delivery of the order. The shipping cost will be calculated and included during checkout, as it can only be determined after the delivery address has been provided and verified.

1. Prices are duly itemised on the website. The prices indicated on the website are in Euros.
2. The price shown includes VAT at the legal rate in force in Portugal on the day of purchase (6% or 23% under Portuguese law). To this cost must be added customs duties, if applicable.

   For more information, please read our Terms and Conditions, Privacy Policy, and Cookies Policy.

1. We accept Paypal, Multibanco, MBWay and bank transfer. If you have any questions, please contact us at info@azeitonaverde.pt.
2. Payment must be made within 3 days of placing the order; if not, we will cancel the order.

   For more information, please read our Terms and Conditions, Privacy Policy, and Cookies Policy.

1. If you are not satisfied with your order, you can return it within 15 to 30 days of receiving it. You can contact us by e-mail at info@azeitonaverde.pt (Monday to Friday, 9am to 6pm), providing the order number.
2. To make a return, the product must be in perfect condition and in its original packaging. When the goods are received at our premises, and after checking their condition, we will immediately reimburse the amount, according to the payment method selected for the order.
3. Some of the products sold on the Website are perishable or susceptible to changes depending on handling conditions, inadequate temperature, light or humidity, so we do not accept the return of a product that has been under conditions that have deteriorated its quality.

1. Yes, you can arrange for the item to be collected by calling +351 919 319 751 (national mobile network) or emailing info@azeitonaverde.pt (Monday to Friday, 9am to 6pm). Please place the item(s) to be returned in their original packaging. If this is not possible, please place the item(s) in packaging that guarantees proper protection of the products during transport.
2. The packaging must be properly marked, indicating the order number and the references of the items to be returned. You can check the product references in your order confirmation email.

   For more information, please read our Terms and Conditions, Privacy Policy, and Cookies Policy.
   

1. If you receive a damaged item please contact us immediately at info@azeitonaverde.pt describing the way the product has been damaged. We can only accept claims made at the moment of delivery.

1. If you have any queries, comments or suggestions please email us at info@azeitonaverde.pt.